Call Centre Phone Systems

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Call centre phone systems

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If you want increased control of your growing call centre set up we can help you …

Having a robust call handling system is key to being able to provide great customer service.

Our call-handling solution gives you just that, as well as some other great features:

Phone system

  • Centralised system management
  • User interface
  • Admin interface
  • Call recording
  • Fax to email
  • Voicemail to email
  • Call forwarding
  • Text to voicemail message recording
  • Recorded message options for call routing options
  • Virtual phone numbers
  • Presence/location visibility
  • New user welcome emails

Contact Centre management

  • Reporting dashboard
  • Call logging
  • Attendance manager

Office 365 integration

  • Contact detail sharing
  • File sharing

Collaboration

  • Instant messaging
  • Screen sharing
  • File exchange
  • Teleconferencing
  • Video meetings
  • Portable video conference hub
  • Online meeting minute taking

Website CTA management

  • Track where your contacts are coming from
  • Direct CTA buttons to different internal teams

Licensing and security

  • Two-factor authentication option
  • Customisable license options
  • Extra features in a pool for users to access as needed

Live web chat

  • Chat with customers live on your website
  • Email copies of conversations

Text messaging

  • Group or individual texting options

The main benefits of the system are:

  • Easy to use
  • Quick to install/set up
  • Flexible solution to grow or move with your business
  • Reduced costs for calls, teleconferences and video conferences
  • Fully mobile solution
  • Perfect for using with office, remote and mobile workers
  • Use anywhere, anytime on any device
  • No need for router or VPN access
  • Improved customer experience
  • Intelligent website call to action routing
  • Deeper understanding of where your customer web contacts are coming from

We can advise on which solution would be right for your business. Then we can work with you to install and manage the switch over without any disruption to your day to day business activity.

To give you complete control of your set up, we’ll also train your key users on how to work the user and admin interface.

Our call centre solution gives you a way of handling call traffic effectively, as well as making reporting very easy.

You’ll also see some great cost benefits:

  • The initial set up of our hosted platform is significantly cheaper than investing in a traditional exchange system
  • Free calls – any calls made between your users, to other UK landlines or to UK mobiles are completely free

Get in touch to find out more. Contact us on 01858 452 200 or email hello@agenda-it.co.uk

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