Providing increased control for your Call Centre set up for call handling, tracking and reporting
If you run a call centre or an office with a similar call set up. You will know that having a robust call handling system is key to being able to provide great customer service. Our call handling solutions give you just that, as well as some other great features:
- Centralised system management
- User interface
- Admin interface
- Auto Attendant
- Voicemail to email
- Fax to email
- Call recording
- Call routing
We are able to advise on which solution would be right for your business. And then we can install everything and manage the switch over without any disruption to your day to day business activity. We’ll also train your key users on how to work the user and admin interface, giving you complete control of your set up.
Our call centre solution will give you a way of handling call traffic effectively, as well as making reporting very easy.
You’ll also see some great cost benefits:
- The initial set up of our hosted platform is significantly cheaper than investing in a traditional exchange system
- Free calls – any calls made between your users, to other UK landlines or to UK mobiles are completely free