VOIP & Hosted Telephony

Having a hosted telephony solution will give your business lots of flexibility and call handling features.

It also works for businesses of any size.

If you want to centrally manage your users and report on your call traffic, whilst benefitting from set up and on going cost savings, this is for you.

VoIP stands for voice over internet protocol. It is basically a way of making and receiving phone calls using the internet. Because it’s web based you can do a lot more with it than a normal phone line.

Some of the features of our hosted telephony are:

Control over your set up

you can centrally manage your users and phone numbers very easily so you can keep an eye on your business spend

User interface

you will have a call dashboard on all your users PC’s/laptops. From there you can:

  • makes calls
  • answer calls
  • transfer calls
  • see who is on another call already
  • hear your voicemails
  • see your call history
  • set your status to cover meetings or holidays
  • load in your contacts

There is so much functionality that will make day to day business easier and quicker. It will also help to increase your customer satisfaction because it should cut down time spent on hold.

Admin interface

there is an admin dashboard that allows you to report on your call activity. It will give you useful data on call volumes, times of calls, active users, 0845 numbers dialled, where calls are being routed to, time to pick up etc. This can be really powerful data that can be used to streamline your processes.

Call recording

if you need to record your inbound and/or outbound calls for training, compliance or audit purposes, this is an optional feature that you can set to auto or switch off depending on your business type.

Auto Attendant

if you need to record your inbound and/or outbound calls for training, compliance or audit purposes, this is an optional feature that you can set to auto or switch off depending on your business type.

Voicemail to email

with each landline number an email address is assigned to it. This means that every time you get a voicemail message left for you on your landline, you will be able to hear the message as you usually would, but you will also receive an email with a sound file of the message.

If you are anywhere in the world you can still listen to any voicemails on your landline.

You can also save, delete or forward that email if you need someone else to action it.

Fax to email

with each landline number an email address is assigned to it. This means that every time you get a voicemail message left for you on your landline, you will be able to hear the message as you usually would, but you will also receive an email with a sound file of the message.

If you are anywhere in the world you can still listen to any voicemails on your landline.

You can also save, delete or forward that email if you need someone else to action it.

You will also realise significant costs benefits:

  • The initial set up of our hosted platform is significantly cheaper than investing in a traditional exchange system
  • Free calls – any calls made between your users, to other UK landlines or to UK mobiles are completely free

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