What is outsourced IT Support?

Agenda IT:

Outsourced IT Support

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IT support is the interface between your business and your technology. For your business to work at its best, your people need your technology to perform at its best.

When you don’t have an in-house IT team supporting your business, keeping you up to date and keeping everyone working, you need a reliable outsourced third-party to do this for you.

What is Agenda IT Support?

We provide a multifaceted service that works alongside your business as a reliable partner.

There are proactive elements to keep your business up to date and avoid any downtime. And recovery elements, when things stop working and need fixing quickly.

Our flexible service incorporates everything you need to keep you doing business:

  • Servers
  • Hardware – desktops/laptops/printers/phones/mobiles
  • Phone systems
  • Internet
  • Email
  • New users
  • Updates
  • Outages
  • Cabling and infrastructure

If you experience an issue with your technology, it directly impacts your productivity. We help to prevent issues happening and work quickly to resolve anything that does cause you an issue.

How we’re different…

A lot of IT support providers use third party first line support teams. This often leads to businesses feeling unsupported with lack of issue ownership and understanding of their business.

We manage everything in-house.

You get to know our team and we take ownership of any issues because the buck stops with us. We will always set your expectations and keep you in the loop about what we’re doing.

Service options

Our support is tailored to your business. The level of support you need will depend on:

  • Your current IT set up
  • Your type of business
  • Your number of employees

Everyone needs something different – if you have a team of five office-based people you will need something different to a call centre with 200 agents, or a field sales team of 15.

What are clients are saying about us

“We wanted to partner with an organisation who would understand exactly what we wanted and had excellent support and technical skills to back this up. Agenda IT ticked all these boxes.” Scott McKenzie, Operations Director at Headstock

“After we began using the Talari appliances with Agenda IT, our £50,000 annual network costs dropped immediately to £40,000. And over five years, we calculate a savings of £80,000 with Talari from Agenda IT.” Nick Fulford, IT Manager, Allparts

“We have been very impressed with the work and support from Agenda IT. Nothing has been too much trouble. The whole team is very friendly and helpful and are always on hand when we needed to ask anything.” Susanne Rees, Owner, Corby Climbing Centre

Next steps

Get in touch with us to arrange your free, no-obligation review of your current IT set up.

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